Privacy policy

REGULATE MIND AND BODY

Karlye Williamson · Mental Health Occupational Therapist

PRIVACY POLICY

regulatemindandbody.com.au

Last updated: 26/5/2026

1. Our Commitment to Your Privacy

Regulate Mind and Body (operated by Karlye Williamson, "we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to it.

We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). As a business operated by a registered occupational therapist, we recognise the particular sensitivity of health-related information and take appropriate care in how we handle it.

By visiting our website, subscribing to our email list, or purchasing from us, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Who We Are

Business name: Regulate Mind and Body

Operated by: Karlye Williamson

AHPRA Registration: Occupational Therapist, #OCC0002433675

ABN: 94993077489

Location: Byron Bay, New South Wales, Australia

Website: regulatemindandbody.com.au

Contact: karlye@regulatemindandbody.com.au

3. What Personal Information We Collect

3.1 Information you give us directly

We may collect the following personal information that you provide to us:

– Name and email address — when you subscribe to our email list, purchase a product, or contact us

– Payment information — processed securely by our payment processor (we do not store card details)

– Billing address — where required for payment processing or invoicing

– Communications — the content of any messages or enquiries you send us

– Survey or feedback responses — if you choose to participate

3.2 Information we collect automatically

When you visit our website, we may automatically collect:

– IP address and approximate location Byron Bay, NSW, Australia

– Browser type, device type, and operating system

– Pages visited, time spent on pages, and referring website

– Purchase history and product access records

– Email engagement data — whether emails are opened and links clicked (via Klaviyo)

3.3 Health-related information

Our products and website discuss topics including anxiety, stress, sleep difficulties, and mental health. While we do not ask for or collect clinical health records, you may voluntarily share health-related information when:

– Completing surveys or feedback forms about why you purchased a product

– Contacting us with a question about whether a product is suitable for you

– Joining our email list through a specific health-topic lead magnet

Where health-related information is involved, we treat it as sensitive information under the Privacy Act and apply additional protections. We will only collect health-related information with your consent and only use it for the purpose for which it was provided.

4. How We Collect Your Information

We collect your personal information through:

– Our website and checkout pages (via Shopify, SamCart)

– Email subscription forms and lead magnet opt-ins (via Klaviyo)

– Online course and program platforms (via LDT online courses)

– Social media platforms (Instagram, Facebook) if you contact us or engage with our content

– Cookies and website analytics tools (see Section 10)

– Direct communications — if you email or message us

5. Why We Collect Your Information

We collect personal information only for purposes that are directly related to our business activities and that you would reasonably expect. Specifically, we collect your information to:

– Process and fulfil your orders and deliver digital products to you

– Communicate with you about your purchase, access, or account

– Send you emails you have subscribed to, including educational content and offers

– Respond to your enquiries and provide customer support

– Improve our products, website, and services

– Comply with legal obligations

– Detect and prevent fraud and unauthorised access

– Run targeted advertising on Meta platforms (Facebook and Instagram) where you have consented

6. How We Use Your Information

6.1 To deliver your purchase

We use your name and email address to send you access to digital products you have purchased, order confirmations, and relevant product communications.

6.2 For email marketing

If you have subscribed to our email list or opted in at checkout, we will send you:

– Educational content about nervous system regulation, mental health, and wellbeing

– Information about our products and services

– Promotional offers, updates, and announcements

You can unsubscribe at any time using the link at the bottom of any email, or by contacting us at karlye@regulatemindandbody.com.au. Unsubscribing from marketing emails will not affect your access to products you have purchased.

6.3 For analytics and improvement

We use aggregated and anonymised data about how people use our website and email communications to understand what is helpful and to improve our content, products, and services.

6.4 For advertising

We may use your email address and engagement data to run targeted advertising on Meta platforms (Facebook and Instagram) using Custom Audiences and Lookalike Audiences features. This allows us to show our content to people similar to our existing audience. You can opt out of Meta Custom Audience targeting through your Facebook Ad Settings.

7. Who We Share Your Information With

7.1 Third-party service providers

We work with the following third-party platforms and service providers that may receive or process your personal information on our behalf. We select these providers carefully and require them to handle your data in compliance with applicable privacy laws.

Platform	Purpose	Location
Klaviyo	Email marketing, list management, automation	USA
Shopify	Website and e-commerce platform	Canada / USA
SamCart / ThriveCart	Checkout, order bumps, upsells	USA
Tevello	Online course and program delivery	USA
Meta (Facebook/Instagram)	Social media, advertising, Custom Audiences	USA
Stripe / PayPal / [payment processor]	Payment processing (no card data stored by us)	USA
Google Analytics [if used]	Website analytics and traffic reporting	USA

7.2 Legal requirements

We may disclose your personal information if required to do so by law, court order, or regulatory authority, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of ourselves, our customers, or others.

7.3 Business transfers

If our business is sold, merged, or otherwise transferred, your personal information may be transferred as part of that transaction. We will notify you by email or prominent notice on our website before your information is transferred and becomes subject to a different Privacy Policy.

7.4 We do not sell your data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

8. International Data Transfers

Some of the third-party platforms we use are located outside Australia (primarily in the United States). When your personal information is transferred overseas, we take reasonable steps to ensure that the overseas recipient handles your information in a way that is consistent with the Australian Privacy Principles.

By using our website and services, you consent to your personal information being transferred to and processed in countries outside Australia. These countries may not have privacy protections equivalent to Australia's. Where possible, we use platforms that are Privacy Shield certified or have equivalent data protection commitments.

9. Marketing and Email Communications

9.1 How you join our list

You may join our email list by:

– Opting in when purchasing a product (pre-ticked box — you can untick before purchasing)

– Subscribing through a lead magnet, free resource, or opt-in form on our website

– Directly subscribing via a sign-up form on our website or social media

9.2 What we send

Our email communications may include educational content, product announcements, promotional offers, and wellbeing resources. We aim to provide genuine value in every email.

9.3 How to unsubscribe

You can unsubscribe at any time by:

– Clicking the "Unsubscribe" link at the bottom of any marketing email

– Emailing us at karlye@regulatemindandbody.com.au with the subject line "Unsubscribe"

Once you unsubscribe, we will remove you from our marketing list promptly. We may still contact you with transactional emails relating to purchases you have made (e.g. access links, receipts).

10. Cookies and Tracking Technologies

10.1 What are cookies

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, improve your experience, and provide analytics to us.

10.2 Cookies we use

Our website and third-party platforms may use the following types of cookies:

– Essential cookies — necessary for the website and checkout to function

– Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)

– Marketing cookies — used by Meta Pixel to track conversions and enable ad targeting

– Preference cookies — remember your settings and preferences

10.3 Managing cookies

You can manage or disable cookies through your browser settings. Note that disabling some cookies may affect the functionality of our website or checkout process. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and Meta Pixel tracking through your Facebook Ad Preferences.

11. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

– SSL/TLS encryption on our website and checkout pages

– Use of reputable, security-certified third-party platforms for payment processing

– Password protection and access controls on accounts and platforms we use

– Not storing payment card details — all card processing is handled by our payment processor

No method of data transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information. If you become aware of a security issue, please contact us immediately at [INSERT EMAIL].

12. How Long We Keep Your Information

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. Specifically:

– Purchase records and associated personal information: 7 years (required for tax and accounting purposes)

– Email subscriber records: until you unsubscribe or request deletion

– Customer support communications: 2 years from the date of resolution

– Website analytics data: as per the retention settings of the analytics platform used

When we no longer need your personal information, we will delete or de-identify it securely.

13. Your Rights — Access, Correction, and Complaints

13.1 Right to access your information

You have the right to request access to the personal information we hold about you. To make an access request, please email us at karlye@regulatemindandbody.com.au with your name and the information you are seeking. We will respond within 30 days. In some circumstances, we may be unable to provide access (for example, where providing access would be unlawful or unreasonably affect the privacy of others), and we will explain the reason if so.

13.2 Right to correct your information

If you believe personal information we hold about you is inaccurate, out of date, or incomplete, you have the right to request a correction. Please contact us at karlye@regulatemindandbody.com.au with the correction you are seeking and the reason for it. We will correct the information within a reasonable time, or notify you of the reasons we are unable to do so.

13.3 Right to deletion (erasure)

In certain circumstances, you may request that we delete the personal information we hold about you. We will consider your request and comply where we are not legally required to retain the information. Note that deletion of your information may affect our ability to provide ongoing access to purchased products.

13.4 How to make a privacy complaint

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you have the right to make a complaint. Please:

– Step 1: Contact us first at karlye@regulatemindandbody.com.au with the subject line "Privacy Complaint" — we will investigate and respond within 30 days

– Step 2: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992

14. Notifiable Data Breaches

We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). If a data breach occurs that is likely to result in serious harm to any individual whose personal information is involved, we will:

– Assess the breach as quickly as possible

– Notify affected individuals directly as soon as practicable

– Notify the Office of the Australian Information Commissioner (OAIC)

If you believe your personal information has been compromised, please contact us immediately at [INSERT EMAIL].

15. Children's Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at karlye@regulatemindandbody.com.au and we will promptly delete that information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes, we will endeavour to notify you by email (if you are a subscriber or customer) or by a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

17. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

Email: [karlye@regulatemindandbody.com.au

Website: regulatemindandbody.com.au

Business: Regulate Mind and Body, operated by Karlye Williamson

Location: Wollongong, New South Wales, Australia

OAIC (external complaints): oaic.gov.au | 1300 363 992

We are committed to resolving any privacy concerns promptly and fairly.